Agricultural Dealer Parts Associate - LEMKEN USA

LEMKEN is a successful, family-owned business with a more than 240-year history. We are one of Europe’s leading manufacturers, with a wide range of products for soil cultivation, seeding and crop protection, with headquarters in Germany. Our strong focus to increase our market share in the USA and to develop further our local sales and service entity creates an opening for an

AGRICULTURAL DEALER PARTS ASSOCIATE (m/f/d) LEMKEN USA
 

Your responsibilities:

• Dealer Support: Assist dealers with parts inquiries, order processing, pricing, and product availability. Provide accurate information and excellent customer service by phone, email, or in-person.
• Parts Identification: Help identify the correct parts based on machine type, serial number, and issue description.
• Order Management: Process parts orders accurately in the ERP system, ensure proper documentation, and monitor order progress through to delivery. Communicate lead times and backorders proactively.
• Customer Service: Respond promptly to dealer and internal service team requests. Resolve order issues, recommend substitutions when necessary, and follow up on customer satisfaction. Being a contact for all US dealers and agents regarding spare parts.
• Shipping & Receiving: Being responsible for receiving and shipments of spare parts.
• Support in parts pricing
• Inventory Coordination: Assist with inventory checks, part counts, and reordering. Support warehouse personnel in parts receiving and organization when needed.

 
Your skills and qualifications: 

• High school diploma or equivalent; additional technical or ag-related education is a plus.
• 1–3 years of experience in parts sales, service, or ag machinery (preferred).
• Knowledge of agricultural machinery, components, and terminology is highly desirable.
• Strong communication and interpersonal skills with a customer service mindset.
• Proficiency in MS Office (Word, Excel, Outlook); experience with ERP or parts systems a plus.
• Detail-oriented with strong organizational and time management skills.
• Ability to work both independently and as part of a collaborative team.
• Valid driver’s license required.

 
LEMKEN USA Inc. provides our employees excellent working conditions and benefits. You will operate from our US headquarters in Des Moines. We promise a practical and helpful integration program as well as room for creativity in a successful, mid-sized, family-owned company that encourages exciting challenges.

We look forward to receiving your online application.

If you have any further questions or queries, please contact Mr. Tim Fehrle (Tel. +1 715 716 0121).